Due to the nature of our products being fresh single origin imports and/or custom roasted food/grocery perishable products, returns are rarely accepted. However, if there is ever a problem, please contact us within a 14 day time period from the original date of purchase and we will do our absolute best to help you. All orders are custom filled as per customer. Please reach out via email. We are here to help you!
To be eligible for a return, your item must be unused, unopened, and in the original packaging. Please email us within 14 days of receiving your delivery. In your initial inquiry, please include your name, order number (proof of purchase), the items you would like to return or replace and the reason for the return or replacement. Please allow us 2 business days to review your request.
If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
For our international customers, please be advised that all sales are final; we do not accept nor process any international returns. All international orders must have the correct address for shipping with assigned carriers. If an incorrect international address is supplied, the carrier will return the package to us. If this happens, we will apply a re-stocking fee of 30% for the product plus postage charges due to an incorrect address given to us for fulfillment of an international order. Prior to ordering, please check your country's regulations to ensure that coffee beans are allowed in as an import.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 25% re-stocking fees apply.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your issuing bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged through our fulfillment process. Damaged items through the postal carrier should be directed to the carrier. Our products leave our facility completely intact and secure; the carrier is responsible for prompt and safe delivery of our products. We do not process exchanges since our products are grocery products and custom roasted and/or direct imports from country of origin. If you have a concern, question, etc., always feel free to send us an email. We will do our absolute best to help you.
To return your product we will provide the return address once approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please allow ample time for delivery.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.